IT leaders may be well-versed in the latest technologies and service provider offerings, but they may need help building a long-term relationship that addresses such ever-changing criteria such as innovation and performance. Here are five key levers that can impact outsourcing costs and lead to a healthier relationship.

1. Scope and Scale

2. Service Levels

3. The Value of a Healthy Relationship

4. Global Delivery Models

5. Process Improvement

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