Lots of hints were dropped regarding PeopleSoft release 9.2 at Quest's recent RECONNECT conference, the first-annual deep-dive event into just PeopleSoft, and Oracle keeps giving nuggets of what's to come. 

Check out this recent post on the blog PeopleSoft Apps Strategy:

Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration.