TERMS POLICY Credit Card Payments Credit Card payments are due at the time of registration. Please ensure you have completed the payment process by checking the balance due on your email confirmation letter. We will be contacting you immediately for payment if not received. Cancellation Policy No refunds will be given for this event unless there are extreme circumstances.  Cancellations will be reviewed on a case-by-case basis. All cancellations must be submitted in writing to Quest via the cancellation form located in the myConference tool prior to the conference start to be considered. The link to myConference will be noted in your e-mail confirmation letter.  Non-Payment Clause When you submit your registration to us, your registration becomes binding and the registration fees are due and payable. If you cancel your registration or do not attend the conference, the registration fees remain due and payable and are nonrefundable (subject to any discounts allowed under our cancellation policy). Early-bird discounts apply only when registration fees are actually received and are not based on the date you registered. If you register early, but pay after the early-bird deadline the full registration fees apply. We reserve the right to reject any registration not in compliance with our eligibility requirements or other rules or procedures. We will refund registration fees under our cancellation policy for any rejected registrations based on the date of rejection. Substitutions Substitutions for paid registrants can be made by November 5, 2008 by completing the substitution form in myConference.  Changes can also be made onsite by presenting a letter on company letterhead detailing the substitution. Substitutions made from an individual Quest member to a non-Quest member will render the member discount void. No penalty will be applied for substitutions.